Concerns About a Member
At CosmediCheck, we're committed to supporting safe and professional standards across the cosmetic and medical industries.
Every professional listed on our platform has gone through our vetting and verification process, which includes checks on insurance, qualifications, and regulatory requirements.
However, we understand that concerns may arise from time to time.
How We Handle Concerns
If you have a concern about a CosmediCheck member, please be assured that:
- We take all reports seriously and review them carefully.
- We may contact the member directly to seek clarification or further information.
- Where appropriate, we may suspend or remove a member from the CosmediCheck platform if they are found to be in breach of our standards.
What CosmediCheck Can and Cannot Do
CosmediCheck is a verification platform. We are not involved in any treatments or procedures carried out by professionals verified on our site. As such:
- We cannot mediate individual disputes or offer refunds or compensation.
- We do not hold legal responsibility for services or outcomes delivered by third-party professionals.
- We encourage clients to speak directly with the professional involved and to contact the relevant regulatory body if necessary.
Why Reporting Matters
By raising genuine concerns, you help uphold the standards that protect everyone in the industry. We use this information to monitor members and ensure only verified and trusted professionals remain on our platform.
If a member is found to have provided false information, violated our professional standards, or submitted fake reviews, their account may be suspended or permanently removed from CosmediCheck.
Submit a Concern
To raise a concern about a professional verified on CosmediCheck, please use our concerns form below or contact our support team. All concerns are treated with discretion.
Raising a Concern – Step-by-Step Guide
If you've had a negative experience or have a concern about a professional listed on CosmediCheck, follow these steps to report it safely and appropriately.
Step 1 – Gather Your Information
Before submitting a concern, make sure you have:
- •The full name or business name of the professional
- •Date(s) of treatment or communication
- •A clear description of your concern
- •Any relevant supporting documents or photos (if available)
Step 2 – Speak to the Professional Directly
Where possible, we recommend that you speak to the professional or business first. Many issues can be resolved quickly and professionally with direct communication.
Step 3 – Submit Your Concern to CosmediCheck
If your concern remains unresolved or relates to professional standards, submit it to us directly using our Concerns Submission Form.
- •Describe the issue clearly and factually
- •Share any supporting documentation
- •Confirm your contact details so we can follow up if needed
Step 4 – We Review the Concern
Once received, our team will:
- •Acknowledge your concern
- •Review all relevant information
- •Contact the professional for a response (where appropriate)
Please note: CosmediCheck is not a regulatory body and cannot offer compensation, mediate disputes, or enforce outcomes.
Step 5 – Further Action (If Required)
If the member is found to have breached CosmediCheck standards:
- •Their profile may be suspended during investigation
- •In serious cases, the member may be removed permanently from our platform
If the concern involves health, safety, or misconduct, we may recommend that you report the matter to the appropriate authority (e.g. Health & Safety Executive, local council, or professional regulator).
Step 6 – Stay Informed
We aim to handle concerns sensitively and in a timely manner. You may receive updates or follow-up questions during the process. All information shared with us is handled confidentially and in line with data protection regulations.
Concerns Submission Form
All concerns are treated with discretion and handled confidentially.
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